Telesolutions Call Central

About Us

Established in 2022, Telesolutions Call Central stands as a trusted partner in professional inbound call center services across Kent, UK. Our focus is simple to optimize communication and strengthen customer relationships for your business through seamless, attentive call handling.

With a diverse team of dedicated professionals, we cater to the specific needs of each client, offering a variety of call handling solutions. From our general telephone answering services in the UK to our specialized taxi call answering services, we bring both experience and efficiency to every interaction, ensuring that your customers feel supported and valued.

Our outsourced call center solutions are designed to free up your time and resources, allowing you to focus on what truly matters—your core business. When you partner with Telesolutions Call Central, you can rest assured that every call is handled with care and expertise. We provide tailored phone answering services in the UK that improve customer satisfaction and drive growth for your business.

We deal with SEO services and all type of Digital Marketing services. Keep connected with us for All type of SEO, SMM and PPc services. 

Friendly customer support woman smiling while wearing a headset in the office.

WE PROVIDE TO YOU

Process of Your business growth

We personalize how we work to fit your project needs. Our approach helps augment innovation.

FAQ

ask us
anything

Our clients get 24/7 support services that help you stay online with your clients and offer trusted help at any time of day. Thanks to a competitive team of professionals, we deal with customer inquiries and troubleshoot problems around the clock. 

We are committed to complying with the General Data Protection Regulation (GDPR) and upholding robust data protection policies. Our measures include encryption and secure server and network protocols to safeguard client information. All office staff members have received comprehensive training and strictly adhere to our privacy and data protection policies. Personal data is securely retained within the booking office cloud software provided by our clients, ensuring that access is limited to trained staff members who require it to facilitate smooth operations.

Using the latest telecommunications technology in call routing, and ensuring proper staffing to field calls at peak hours. Our numerous protocols for dynamic agent performance change/transference; and our ability to better train agents for effective inquiry handling; are therein geared toward reducing wait times overall and providing a more efficient customer experience.

At our call center, we prioritize understanding each client’s unique challenges and goals. By conducting thorough assessments and fostering open communication, we tailor our services to provide customized solutions that enhance efficiency and customer satisfaction, ensuring that our approach aligns perfectly with your specific business needs.

We maintain an unwavering commitment to practicing excellence in customer service training, QA, and feedback. To surpass client expectations, to create lasting customer relationships.

Our flexible infrastructure allows us to scale up or down rapidly based on your business’s changing requirements. With advanced technology and a dynamic workforce, we can seamlessly adjust to fluctuations in call volume, ensuring consistent and responsive customer support.